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Shallow apologies aren't good enough for elderly, poor or vulnerable families who can't pay their hydro bills

Hydro One Customers Need Action, Not Apology



(PERTH) –Randy Hillier, MPP for Lanark-Frontenac-Lennox & Addington, wrote Hydro One's President and CEO Carmine Marcello today demanding that Hydro One Networks improves its customer service and gave a number of suggestions on how that can be done.

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"Earlier today, the CEO of Hydro One apologized letter to its million customers," said MPP Hillier. "Shallow apologies aren't good enough for elderly, poor or vulnerable families who can't pay their hydro bills. Regardless of who leads Hydro One, customers need action. My constituents expect Mr. Marcello to take my suggestions and improve Hydro One's customer service." Hillier's letter demands a number of improvements to Hydro One's customer service including:
  • making contact information available for Hydro One employees;
  • implementing a way to check electricity use online, like how cell phone customers can track their bills;
  • providing usage notifications to customers with higher-than-usual use;
  • lowering the threshold for investigating billing issues with time-of-use meters;
  • and the end of estimated billing.
Mr. Hillier's letter to Mr. Marcello can be read here.


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Randy Hillier -- Bio and Archives

Randy Hillier, MPP Lanark Frontenac Lennox, is a co-founder of the Lanark Landowners Association, which was brought to life to address government imposition on the rights of private property owners, and to address the regressive regulatory impositions that government was bringing down upon farmers and business owners in rural Ontario.

In 2006, Randy resigned as President of the OLA in order to run as a candidate for the Progressive Conservatives.  Randy was elected in the 2007 provincial election.

Randy a long-time resident of Lanark County, an electrician by trade and member of the International Brotherhood of Electrical Workers (IBEW), continues to co-publish and edit rural Ontario’s successful magazine “The Landowner.”


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