Inside the Crisis at Google

It’s not like artificial intelligence caught Sundar Pichai off guard. I remember sitting in the audience in January 2018 when the Google CEO said it was as profound as electricity and fire. His proclamation stunned the San Francisco audience that day, so bullish it still seems a bit absurd, and it underscores how bizarre it is that his AI strategy now appears unmoored.

The latest AI crisis at Google — where its Gemini image and text generation tool produced insane responses, including portraying Nazis as people of color — is now spiraling into the worst moment of Pichai’s tenure. Morale at Google is plummeting, with one employee telling me it’s the worst he’s ever seen. And more people are calling for Pichai’s ouster than ever before. Even the relatively restrained Ben Thompson of Stratechery demanded his removal on Monday. ---More...