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Canada Revenue Agency (CRA)'s call centers and their staggering inability to handle taxpayers' calls, and to answer questions properly

The CRA fails Canadians in more ways than one


By -- Aaron Wudrick, Federal Director—— Bio and Archives--November 27, 2017

Canadian News, Politics | Comments | Back To Full Article

The CRA fails Canadians in more ways than one (This column originally appeared in the Toronto Sun) The release of an Auditor General's report is rarely a happy occasion for the government of the day, and this fall's offering from federal Auditor General Michael Ferguson was no exception: from a stinging indictment of the billion-dollar Phoenix payroll system boondoggle, to a clear failure by immigration officials to properly track key indicators about Syrian refugees, to evidence of poor governance at the Royal Military College of Canada.
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