Understanding Bureaucracies
To understand government or private enterprise bureaucracies you must first understand human nature. From biblical times to modern day, the strongest motivation for all human beings is self-interest. There is nothing else that even comes close. That is the way God built us as a result of the interaction between the evil serpent and Eve. That’s just the way it is. To some extent self-interest spreads to a human being’s loved ones. Good works or any other motivation still comes back to an individual’s basic self-interest. If it doesn’t serve him/her directly, it makes him/her look good in the eyes of others, but still self-interest.
What is the primary purpose of any bureaucracy? It is to perpetuate itself. No matter what the stated mission, all bureaucracies must first survive and to survive it must grow. That is the culture that every individual bureaucrat in any bureaucracy lives and works. Individual success in any bureaucracy means that bureaucrat must move up for a bigger pay check and/or more recognition. More pay or recognition is in the bureaucrat’s self-interest.
My First Hand Observation
I served with two different units while I was with DOI. The first was a very technically focused unit that was truly a lean, mean, and very efficient organization. 100% of the work that needed to be done was accomplished out of one office with 29 people. There was one chief, two section leaders, three administrative support staff, three trainers, and 20 technical specialists under them. At the time I joined the organization, it was about 15 years old. When I left the organization after 10 years, the amount of work to be accomplished was exactly the same. However, there were now four offices, one chief, four section leaders, seven administrative support staff, three trainers, and 30 technical specialists under them for a total of 45 people. On top of that civil service grade creep inflated the payroll more than 100%, as was the cost of office space. Double the cost, and half of the efficiency. What a deal for the taxpayer.