'Suitcase scavenger hunt': Travellers describe chaotic baggage situation at Toronto Pearson

What was supposed to be a fun weekend trip with friends to Arizona has turned into a nightmarish five-day, “suitcase scavenger hunt” for Toronto resident Jehaanara Kurji. Last Friday, Kurji boarded a flight at Pearson airport to Phoenix to attend a bachelorette party. However, when she arrived there, her checked bag was no where to be found.-- More...