In 2014, a report by the Post revealed that computers were handling certain aspects of the process. Last summer, the Federal News Network reported that OPM was testing a pilot program for an online retirement application. However, according to the 2023 inspector general's report, the entire modernization process may still be several years away.
Last month, the Office OPM received over 16,000 new retirement claims and processed 6,700. January typically experiences a surge in retirement applications; for comparison, in December, OPM received 5,020 applications and processed 4,988. Despite this high processing rate in December, OPM still had over 13,800 unprocessed claims in its inventory.
After Musk’s announcement, McLaurine Pinover, an OPM spokesperson, told USA Today:
“OPM is evaluating methods to enhance the efficiency of retirement application processing at its Boyers, Pennsylvania facility. Our goal is to better serve federal employees and the American people.”
A few months ago, I wrote a column about office space the government was paying for that was either empty or barely used. So again, why are any government employees working in a mine lost in a time warp doing everything by hand? This is beyond inefficient; this is downright stupidity. For the spokesperson to say they are “evaluating methods to enhance the efficiency of retirement application processing at its Boyers, Pennsylvania facility” Is insulting to our intelligence.
What exactly are you evaluating? Move the operation out of the damn mine. There, no more evaluation is needed.
By the way, In 2015, the GSA said parts of the mine's ceiling were degrading. That was nine years ago, so you can also add dangerous in addition to being inefficient and stupid.