WhatFinger

“It’s time for Amazon to take a more customer-focused approach to problem-solving and conflict resolution”

Open the Pod Bay Doors, Bezos: Amazon Shuts Down Man’s *Entire* Smart Home After Delivery Worker Claims Racism


Earlier this month, Amazon locked a man out of his account, disrupting his extensive smart home system. The suspension was driven by a delivery driver who claimed the man used a racial slur through his automated doorbell system. The only problem is that the man captured the entire interaction on his security system — the communication to the worker was an automated greeting of, “Excuse me, can I help you?”

In a post to Medium, Brandon Jackson outlined how his smart home system was disrupted by a week-long lockout from his Amazon account. ---More...

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