Those were the days, my friend--We thought they'd never end...

This video brought tears, and I miss all of the things highlighted. As a country we have gone from dressing, speaking, acting, and looking dignified to mostly the unspeakable opposite. We have gone from marvelous, lovely and kindly customer service to no customer service at all, and human contact and service has been replaced with do-it-yourself-and-don’t-bother-me faux “service”, or the revolting app and QR code (whatever THAT is — and please don’t tell me because I really don’t care about it!) If “anyone" speaks to a customer, it is usually a stone cold robotic voice coming from cyberspace and created in the nether world.