McDonald's ending AI drive-thru ordering

McDonald's has informed franchisees that it is ending an artificial intelligence drive-thru order taking program, a report says.

In a message obtained by Restaurant Business magazine, McDonald’s USA Chief Restaurant Officer Mason Smoot said "after a thoughtful review, McDonald's has decided to end our current partnership with IBM on AOT [automated order taking] and the technology will be shut off in all restaurants currently testing it no later than July 26, 2024." ---More...