McDonald's ending AI drive-thru ordering
McDonald's had partnered with IBM on AI-powered automated order taking program
By News on the Net -- Fox Business—— Bio and Archives--June 17, 2024
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McDonald's has informed franchisees that it is ending an artificial intelligence drive-thru order taking program, a report says.
In a message obtained by Restaurant Business magazine, McDonald’s USA Chief Restaurant Officer Mason Smoot said "after a thoughtful review, McDonald's has decided to end our current partnership with IBM on AOT [automated order taking] and the technology will be shut off in all restaurants currently testing it no later than July 26, 2024." ---More...
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