They wanted refunds for cancelled flights. Instead, passengers say they’re being denied justice — and a broken system is letting airlines off the hook

Passengers are waiting more than a year to have complaints heard after airlines deny refunds and the regulator hasn’t issued a single fine for non-payment since the pandemic hit, according to the latest data. Is there a better way?

-- Toronto Star, --December 30, 2022

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Amber Bussey didn’t have any diapers or infant formula left for her 13-month-old baby and she was at the end of her rope. The long flight last August from Abbotsford, B.C., to Sydney, N.S., involved two layovers, and she was still far from her destination. What initially was a difficult trip to take alone soon turned into a nightmare.-- More...

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