Fired and re-hired over a 16-cent doughnut
May 8th, 2008 Canada’s largest doughnut chain, Tim Hortons seems to have lost its good sense in good old-fashioned public relations.
Nicole Lilliman, 27, was summoned to the office of the Tim Hoerrons franchise Wednesday and told video surveillance had caught her giving a customer’s toddler a 16-cent doughnut nugget for free. Giving the timbit who was pointing at it and talking baby prattle, cost the woman her job.
“It was just out of my heart–(the child) was pointing and going `ah, ah’,” she said. “I should have gone to mu purse and got the change, but it was busy.”
Nicole said the three managers who summoned her fired her for theft and told her she had to sign the accusation before leaving.
As the London Free Press correctly points out, Timbits are routinely given away to dogs in cars at the drive-through window. They are “day-old and recycled” Timbits, often wolfed down by the human occupants in the car, too smart to feed sweets to their pets.
Mercifully, Nicole was offered a job with Tim Hortons at another location and accepted it.
Meanwhile, maybe it’s time for Timbit management to take a course in PR.

